TUE

Jun 11

Registration

1:00pm - 5:00pm

PGA Ballroom Foyer

Supplier Table Set-Up

1:00pm - 5:00pm

Welcome Reception & Icebreaker Activity

6:30pm - 9:00pm

Master's Terrace

WED

Jun 12

Networking Breakfast

Assigned Seating

7:30am - 8:00am

British Open Ballroom

Keynote

The Disney Difference: Achieving the Ultimate Customer Experience

Presented by Lou Mongello, Speaker/Host of WDW Radio

In this presentation, Lou Mongello will share the strategies employed by Disney to create unparalleled guest experiences. Attendees will gain actionable insights into enhancing guest engagement, building brand loyalty, and elevating service standards in their own hospitality businesses. This session promises to equip industry leaders with practical tools and methods to replicate Disney's success in creating memorable and repeat customer experiences. It's an essential learning opportunity for those committed to achieving excellence in customer service within the hospitality sector.

8:00am - 9:00am

British Open Ballroom

1:1 Meetings

9:20am - 10:55am

PGA Ballroom

Morning Networking Break

Featuring the Product Showcase

10:55am - 11:25am

PGA Ballroom Foyer

1:1 Meetings

11:25am - 12:35pm

PGA Ballroom

Networking Lunch Sponsored by Procell

Assigned Seating

12:40pm - 1:35pm

British Open Ballroom

1:1 Meetings

1:40pm - 2:50pm

PGA Ballroom

Afternoon Networking Break

Featuring the Product Showcase

2:50pm - 3:15pm

PGA Ballroom Foyer

1:1 Meetings

3:15pm - 4:25pm

PGA Ballroom

Free Time to Enjoy the Resort

4:25pm - 6:00pm

La Vie en Rose Team Building Activity & Dinner

In support of AVDA, we've organized team-building activities to help provide critical supplies to women in need. Attendees will create care packages to be donated to the shelter as well as partaking in a paint and sip where finished paintings can be gifted to the shelter.

6:00pm - 9:00pm

The Pavilion followed by the British Open Ballroom 

THU

Jun 13

Networking Breakfast

Assigned Seating

8:30am - 9:00am

British Open Ballroom

Keynote

United States Hotel Development Pipeline Overview with Forecasts

Presented by Bruce Ford, SVP & Director of Global Business Development, Lodging Econometrics

Lodging Econometrics’ (LE’s) Bruce Ford will delve into the dynamic landscape of hotel development in the United States, offering insights into both current trends and future forecasts. Ford will examine the crucial role of renovations and conversions in revitalizing existing properties and shed light on in-market real estate changes, identifying key shifts in investment patterns and emerging opportunities across various regions of the U.S. Join us as we explore the strategies and trends driving the future of hotel development in the U.S, shaping the hospitality landscape for years to come.

9:00am - 9:30am

British Open Ballroom

1:1 Meetings

9:45am - 10:55am

PGA Ballroom

Morning Networking Break

Featuring the Product Showcase

10:55am - 11:25am

PGA Ballroom Foyer

1:1 Meetings

11:25am - 12:35am

PGA Ballroom

Networking Lunch

Assigned Seating

12:45pm - 1:45pm

British Open Ballroom

1:1 Meetings

1:55pm - 3:30pm

PGA Ballroom

Afternoon Networking Break

Featuring the Product Showcase

3:30pm - 3:50pm

PGA Ballroom Foyer

1:1 Meetings

3:50pm - 4:35pm

PGA Ballroom

Free Time to Enjoy the Resort

4:40pm - 7:00pm

Caddyshack Farewell Reception & Dinner

7:00pm - 9:00pm

British Open Ballroom