Hotec Operations

The information you need to propel your business forward and fuel innovation.

At Hotec Operations, we believe education is a crucial component to creating a worthwhile and truly beneficial experience for attendees. Most importantly, these sessions provide buyers and suppliers with important insights for a more successful business; however, educational sessions also serve as great conversation starters during networking breaks, receptions and meals to facilitate authentic, quality connections. Learn more about the 2024 program below. 

2024 Keynote Presentations

Presented by Lou Mongello, Speaker / Host of WDW Radio

The Disney Difference: Achieving The Ultimate Customer Experience

In this presentation, Lou Mongello will share the strategies employed by Disney to create unparalleled guest experiences. Attendees will gain actionable insights into enhancing guest engagement, building brand loyalty, and elevating service standards in their own hospitality businesses. This session promises to equip industry leaders with practical tools and methods to replicate Disney's success in creating memorable and repeat customer experiences. It's an essential learning opportunity for those committed to achieving excellence in customer service within the hospitality sector.

Presenter Information Coming Soon

U.S. Hotel Industry Update

Details coming soon!









Lou Mongello

Meet the Speaker

Lou Mongello, Speaker / Host of WDW Radio

Lou Mongello, a former attorney, is a celebrated Disney expert and the founder of the award-winning WDW Radio podcast. An early innovator in podcasting and social media, Lou has authored numerous Disney-themed books and created audio tours, while also raising over $550,000 for the Make-A-Wish Foundation through his Dream Team Project.

Beyond Disney, he leads the Momentum workshop series, empowering individuals in brand-building and entrepreneurship. As a motivational keynote speaker, Lou captivates audiences worldwide with insights on customer service, leadership, and the magic of Disney.

Ready to join the hospitality operations community?