The information you need to propel your business forward and fuel innovation.

At Hotec Operations, we believe education is a crucial component to creating a worthwhile and truly beneficial experience for attendees. Most importantly, these sessions provide buyers and suppliers with important insights for a more successful business; however, educational sessions also serve as great conversation starters during networking breaks, receptions and meals to facilitate authentic, quality connections. Learn more about the 2024 program below. 

2024 Keynote Presentations

Presented by Lou Mongello, Speaker / Host of WDW Radio

The Disney Difference: Achieving The Ultimate Customer Experience

In this presentation, Lou Mongello will share the strategies employed by Disney to create unparalleled guest experiences. Attendees will gain actionable insights into enhancing guest engagement, building brand loyalty, and elevating service standards in their own hospitality businesses. This session promises to equip industry leaders with practical tools and methods to replicate Disney's success in creating memorable and repeat customer experiences. It's an essential learning opportunity for those committed to achieving excellence in customer service within the hospitality sector.

Presented by Bruce Ford, SVP & Director of Global Business Development, Lodging Econometrics

United States Hotel Development Pipeline Overview with Forecasts

Lodging Econometrics’ (LE’s) Bruce Ford will delve into the dynamic landscape of hotel development in the United States, offering insights into both current trends and future forecasts. Ford will examine the crucial role of renovations and conversions in revitalizing existing properties and shed light on in-market real estate changes, identifying key shifts in investment patterns and emerging opportunities across various regions of the U.S. Join us as we explore the strategies and trends driving the future of hotel development in the U.S, shaping the hospitality landscape for years to come.

Lou Mongello

Meet the Speaker

Lou Mongello, Speaker / Host of WDW Radio

Lou Mongello, a former attorney, is a celebrated Disney expert and the founder of the award-winning WDW Radio podcast. An early innovator in podcasting and social media, Lou has authored numerous Disney-themed books and created audio tours, while also raising over $550,000 for the Make-A-Wish Foundation through his Dream Team Project.

Beyond Disney, he leads the Momentum workshop series, empowering individuals in brand-building and entrepreneurship. As a motivational keynote speaker, Lou captivates audiences worldwide with insights on customer service, leadership, and the magic of Disney.

Bruce Ford

Meet the Speaker

Bruce Ford, SVP & Global Director of Business Development, Lodging Econometrics

A leading expert in hotel development trends with in-depth knowledge of global markets and brands, Bruce Ford serves as senior vice president and director of global business development for Lodging Econometrics (LE). For more than 25 years, LE has been the trusted leader for providing Business Development Programs, lodging trend reports, hotel development intelligence with key decision maker contacts, forecasts, and unparalleled customer service.

Since 1995, Ford has collaborated with industry-leading hotel franchise companies, vendors & suppliers, ownership and management groups, wall street analysts, industry consultants, and many other companies. Ford has helped them develop business strategies and market penetration programs necessary for increased revenue and success.

A featured speaker and moderator on global hotel development trends at industry conferences worldwide, and various other industry webinars and podcasts. Ford is also a member of the Americas Lodging Investment Summit (ALIS) committee responsible to select the ALIS Development Project of the Year finalists for outstanding achievement in the Americas for hotel construction and design.

Ready to join the hospitality operations community?